Perry Hall Moon Bounce
Mobile Moon Bounce Rental Company
Frequently Asked Questions
1. Do I need to make a deposit?
YES. To ensure your reservation date, you must make a $45 deposit.
2. What type of payment do you accept?
We currently accept PayPal if you would like to use your Visa, MasterCard, or American Express credit card for payments. Balance Cash-On-Delivery (COD). Cash is accepted. We do accept checks. You driver’s license number and telephone number must be written on it.
3. What is your cancellation policy?
Cancellation must be made within 3 days prior to your rental date, otherwise you will incur a $25 cancellation fee with only $20 of your deposit being returned. For everyone's safety, we reserve the right to cancel your reservation at any time due to (pending) inclement weather (rain or high wind) or inaccessibility to the setup area. In these cases, you would NOT incur any cancellation fees.
4. How many users can play on the inflatable bouncer/jumper at the same time?
The maximum number of users that can use a 15' inflatable bouncer/jumper/slide combo is as follows: 10 users between 3-8 years; 8 users between 9-12 years; 6 users between 13-14 years. Maximum number of users that can use the 13' Inflatable Unit is up to 8 depending on their age group. However, the maximum number of users allowed at the same time cannot exceed the maximum weight capacity for the inflatable bouncer/jumper. Maximum individual weight cannot exceed 150 lbs.
5. What is the weight capacity for your inflatable bouncer/jumper?
The maximum weight capacity for our 15' inflatable bouncer/jumper/slide units is approximately 800 lbs. The maximum weight capacity for our 13' inflatable unit is approximately 600 lbs.
6. Where can the inflatable bouncer/jumper be set up safely? Do you require an electrical outlet?
Our bouncers can be setup indoors and outdoors. Grass, concrete, asphalt, carpet, wooden floors, backyards, front yards, parks, driveways, parking lots, school yards, church yards, gyms, indoor club houses, shopping malls, etc. most fairly level areas will work The setup area can be on a slight slope with no more than a 5-degree incline (like a standard 2-car garage driveway slope on a flat street). Stakes, ropes, and/or sand bags will be used to anchor the bouncer, if needed. Canvases/tarps will also be used to protect your soft surfaces (lawns, wooden floors). For safety purposes, we will perform an inspection of the bouncer setup area and we will not set up our bouncers anywhere we deem potentially hazardous -- including but not limited to -- near swimming pools, near or on wet areas (except for respective inflatable water slides), stairs, drop-off edges, on a slope greater than 5-degree incline, or anywhere with sharp objects nearby. Setup area must be clean, dry, firm, and clear of objects (especially sharp objects) as well as any objects protruding from the ground. We will also require a standard 110v electrical outlet at no more than 100' away from the bouncer setup area (and away from wet areas) in order to operate the air blower. Sprinklers or any irrigation systems MUST be turned OFF. The inflatable bouncers must not get wet for safety and health reasons. These are DRY inflatable units by design.
7. How much space is needed for setup?
Generally, you will need at least 1 foot of extra setup space around the bouncer (including vertical clearance). For vertical clearance – There cannot be anything overhanging the setup area: Including (but not exclusive to) branches, arbors, roofs, awnings, gutter, wires, toys, structures, etc. We reserve the right to cancel "on-site" if the setup area is not large enough, not clean, not safe, and/or does not have the necessary clearance to set up the inflatable safely as described.
8. How clean are your bouncers?
We clean and disinfect our bouncers before and after every use. Your safety and peace of mind is our highest priority. We treat our rentals as if they were rented for our own children. We also replace our inventory periodically to keep our bouncers new, clean and safe.
9. Are your bouncers safe and of high quality?
Our bouncers are constructed from the highest quality commercial material available. Materials used are safe, non-toxic and are flame retardant. An entrance/exit step is also standard on many of our bouncers for easy and safe access for small children. All our air blowers are UL Listed & Certified.
10. Does the bouncer have to be supervised while in operations?
Yes. You, the customer, are ultimately responsible for the supervising the operation of the bouncer and safe play of everyone using the bouncer. Safety instructions/warnings will be provided for you on or before the rental date.
11. What are your delivery and pickup times?
Depending on the routes and deliveries for that day, the delivery window is around 9AM-1PM and the pickup window is around 4PM-8PM. We know that is a broad window but most events start and end around those times.
12. Can I pickup and setup the inflatable bouncer myself?
No. We have trained staff to deliver, setup, and inspect the inflatable bouncer for proper and safe operations. Each bounce house/castle can weigh from 250-375 lbs. depending on the size and features. Safety and service is our highest priority.
13. How far in advance should I make my rental reservation?
To ensure availability, please reserve your rental at least 2-3 weeks in advance. The closer you wait until your party date, the less likely your first moon bounce choice will be available.
